How to Not Burn Down the Kingdom when the Stakes are High
*Mild Game of Thrones plot spoilers ahead* The HBO miniseries, Game of Thrones (GoT), has captivated audiences for nearly a decade and is drawing to a close this coming Sunday. While the battle for The Seven Kingdoms seems as though it’s been pretty much decided, there are likely more twists and turns as the story draws to a close; in what viewers hope to be an epic fashion. During the series penultimate episode, The Bells, we couldn’t help but notice that there were some imp
5 Universal “Mom Sayings” and How they Teach Us to Manage Others
Mother’s Day is this Sunday, and at RCS we send our love to not only the mothers directly in our lives, but the mothers who will spend this weekend hard at work to ensure those celebrating the special day have a wonderful experience. The funny thing about moms is that there are some sayings and lessons that they all teach their children, and while they may be lessons that seem long-forgotten or ignored, they are lessons that we all carry with us for the rest of our lives. Wit
What the Augusta National Golf Club Can Teach Us About Crisis Resolution
Photo Credit: Business Insider Golf has a long history of being a sport rooted in exclusivity; and none more exclusive than Augusta National Golf Club. Home of the Masters Tournament; the only Major played in the same location year in and year out, it is widely known that Augusta National extends membership strictly on invitation and membership is capped at 300 members at any given time. As promptly as the world turns its eyes to a Tradition Unlike any Other, the conversation
The Most Wonderful Time of the Year: Reflections from the 92nd Annual CMAA World Conference
The entire RCS Hospitality Group team descended upon Nashville recently for the 92nd Annual World Conference on Club Management. We had so much fun meeting new friends and visiting with our colleagues and friends we’ve met over the years—and we even got to see one of our good friends, Phil Green, from OB Sports take the stage with Jake Owen at the Networking Event! We were also lucky enough to be there when Randy Ruder, CCM, was announced as the CMAA Chairman of the Board. C
Top 10 Ways to Make 2019 the Year You Invest in Your Employees
There’s been a lot of talk around the proverbial “RCS Watercooler” about up and coming trends, and how we can help our customers make 2019 their best year yet. One thing that we keep coming back to is the fact that the best investment a business can make is in their human capital – the employees. Whether that be through morale-boosting opportunities, or simply taking time to ensure their needs are taken care of while on the clock, your employees are the backbone of your club
Sexual Harassment in the Workplace
Editor's Note: Today's blog post is brought to you by HR Plus Co-Founder and President, Rebecca Page. Catch a recording of her webinar, Sexual Harassment in the Workplace HERE. ICaution! Although harassment it is not currently dominating the headlines of the media, the charges against employers continue to rise. The EEOC has recovered nearly $70 million for the victims of sexual harassment through litigation and administrative enforcement in FY 2018; which is up from $47.5 mi
Don’t Sweat End of Summer Burnout
We get it. It’s the end of the busiest season of the year and though cooler weather is right around the corner, you may be feeling the burn(out) from some of your employees. There may be some difficult conversations on the horizon, some employees may have had a long summer and are ready to throw in the towel, both literally and figuratively. Here are some tips to make the “end of summer letdown” go more smoothly: Offer Opportunities to Grow: Many times employees feel burnt ou
A Manager's Checklist to Reduce Turnover-Part 2
This is part two of a two-part series. To read part one, click here A Forbes.com article in May 2018 about turnover outlines 18 tips from human resource pros regarding their best defense against turnover. Looking through them, it is clear that the biggest impact one can make on their employee turnover rate is to invest in the leaders and managers. Two weeks ago we covered ways that managers can develop their employees, and this week we have compiled a list of questions manage
A Manager's Checklist to Reduce Turnover-Part 1
A Forbes.com article in May 2018 about turnover outlines 18 tips from human resource pros regarding their best defense against turnover. Looking through them, it is clear that the biggest impact one can make on their employee turnover rate is to invest in the leaders and managers. Here are some ways that managers can develop their employees and reduce turnover: Use the Three G’s: Growth, Gratitude and Goodwill- If the work environment is conducive to development, employees ar
Please Silence your Cell Phone Until After Work
Recently, in our travels to clubs we have noticed a common topic of conversation that managers can’t seem to wrap their heads around: the fact that employee cell phone usage is a major distraction, and what to do about it. According to the Pew Research Center, over 95% of Americans now own a cell phone of some kind or another; which means that your chances of hiring an employee who does not use a cell phone is about as likely as hiring a Mensa member, or in other words highly
