'Tis the Season to Be Jolly?
The holiday season is a great time to reflect on the spirit of hospitality and the role that those of us in the industry play in creating...
Your Website is Not Your “Brand”
Your club has history. A lot of history. And while you want to pay tribute to the rich past, as the operator you are also looking to...
How Southwest Airlines Created an Amazing Customer Experience
Inc Magazine recently featured a story in which a pilot for Southwest Airlines held a departing flight for 12 minutes in order to ensure...
Don’t Sweat End of Summer Burnout
We get it. It’s the end of the busiest season of the year and though cooler weather is right around the corner, you may be feeling the...
A Manager's Checklist to Reduce Turnover-Part 2
This is part two of a two-part series. To read part one, click here A Forbes.com article in May 2018 about turnover outlines 18 tips from...
A Manager's Checklist to Reduce Turnover-Part 1
A Forbes.com article in May 2018 about turnover outlines 18 tips from human resource pros regarding their best defense against turnover....
Please Silence your Cell Phone Until After Work
Recently, in our travels to clubs we have noticed a common topic of conversation that managers can’t seem to wrap their heads around: the...
Bored at Work? Shift your Mindset
“Our brains are not wired for routine and repetition at work. Disengagement isn’t a motivation problem; it’s a biological one.” -Daniel M...
Turning Setbacks into Comebacks
A failure is not always a mistake, it may simply be the best one can do under the circumstances. The real mistake is to stop trying. - B....
Provisions: Twist My Arm. Please.
There is a classic joke that goes something like this: A man walks into a doctor’s office and says, “Doc, it hurts when I do this…” and...
