Leadership Lounge

The struggle to hire and maintain top-level talent is an industry-wide concern—low unemployment and high turnover is leading to positions going unfilled and managers struggling to accomplish more with less—all while keeping the talent they have and recruiting to fill positions they need. A 2018 study found that 59% of employees said they would leave their current position because of a more appealing offer, not because they are seeking an escape from their current employer. Th

Earlier this year, we honored Mother’s Day by highlighting “mom-isms” that can be applied to your professional life in the form of management advice. One “mom-ism” we neglected to mention is the importance of a thank you note. While predominantly used as a method of expressing gratitude for receiving a gift or exemplary service, a personalized thank you note carries a lot of weight, especially when it comes to furthering your career. Making a Thank You Routine Recently, an ar

Graduations season brings many speeches. Most will focus on the fact that graduates have their whole life ahead of them and can accomplish whatever they set their minds to, with hard work and dedication. I had the pleasure of attending my nephew’s high school graduation and while many speeches touched on the expected subject matter, the speech that I found most inspiring was the one delivered by my nephew’s school superintendent, who took a slightly different tact in his spe

As the new year is upon us and many look to make resolutions for the coming year, I recommend instituting, or improving a Department Head Retreat. RCS Hospitality Group recently hosted a webinar on the importance and value associated with creating a strong governance culture with the correct use of board and committee orientations. In that webinar, I touched briefly on a similar orientation for senior leaders/department heads--Let's dig a little deeper into this exercise, If

It seems the hot topic for the past few years is how to attract Millennials to the private club. I contend this is a smoke screen to a much deeper, more pressing issue that is threatening many member equity clubs – poorly run clubs due to member interference in the daily operations. There is no reason to attract Millennials to your club if it is run poorly. They have lofty expectations and if those are left undelivered, the Millennials will not stay at the club, leaving you w

Updated: 10/02/2018 People matter. At RCS, we believe they are your biggest asset. No one knows this more intimately than managers in the hospitality industry. Everything we do is about people: people providing an experience to other people. People serving people. Our industry wouldn’t exist without our members to sustain it, and that’s usually what most club management revolves around—how to attract, retain, and delight your members. What we're talking about today is the oth