Leadership Lounge

Editor's Note: This is part two of a two-part series authored by RCS owner & president Whitney Reid Pennell for 2018, intended to help club managers and hospitality professionals understand the current obstacles in employee retention and training. Part One can be read here. Part One of this series on trends in employee retention and training discussed what obstacles are currently being faced by hospitality professionals and why they have occurred. Let's continue. What is bein

If you're in the hospitality business, you probably already know that the food and beverage industry has the highest turnover rate of an

I don't have a background in golf. My parents didn't play golf, and I had never played until just a couple of years ago. I found that I enjoyed the tradition of the game, the peace and tranquility found on the course, and the idea of the challenge--but I didn't catch "the bug". There were a handful of primary challenges to the game of golf that didn't particularly appeal to me: Time: a round of golf takes a lot of time. I'm a busy professional with a dynamic work schedule, an

This article originally appeared on Golf Business Monitor in January 2017. A follow-up piece is planned for September to find out how tings are going. Most golf clubs operating in the 21st century know that there are changes afoot in the industry; complex changes that are requiring us to rethink how we attract and retain new members. One of the biggest changes is the tremendous growth of the millennial market, those born between 1983 and 2000 although there are no formal gene

This article originally appeared in BoardRoom Magazine in 2012. In the hospitality business, we strive to fulfill the basic needs of a customer: to feel welcome, comfortable, understood and important. These needs are vital for both external and internal customers. However, we often overlook the simple signals our members and employees convey through their actions that, if addressed, would vastly improve their experience. If you are planning a renovation or remodel of your clu

While this year’s hot topic at the 2017 CMAA World Conference was focused on the “member experience”, last year there was a lot of talk about Millennials—and their importance to the world of private clubs has not diminished. In the January/February issue of Golf Inc., Mike Stetz's piece “Millennials do like clubs” echoed many of the same trends and preferences that we have seen with this generation. “Millennials, numbering nearly 80 million in the United States, are the most

The RCS Hospitality Group team was proud to participate in this year's CMAA Annual World Conference in Orlando Florida last week, and if you came by our booth to say hi or inquire about our services, thank you! It is always invigorating to be exposed to all the new ideas, products, and services that are on display at the Expo and fun to catch up with friends and colleagues old and new. We posted several photos and videos to our Twitter, Facebook, and Instagram accounts so if