Roaring into 20…Part 2
This is the second part of our two part celebration of 20 years of RCS. To read part one, click here. 2020 brings extra celebration and reflection as this year marks the 20th anniversary of RCS! Last week, we introduced you to a few ways the world, and in turn, RCS has changed in the past twenty years and we’re back for more! Twenty years ago, it was all just a dream….. RCS’ mission and vision has always been to be forward thinkers and evolve with the hospitality industry. At
Please Silence your Cell Phone Until After Work
Recently, in our travels to clubs we have noticed a common topic of conversation that managers can’t seem to wrap their heads around: the fact that employee cell phone usage is a major distraction, and what to do about it. According to the Pew Research Center, over 95% of Americans now own a cell phone of some kind or another; which means that your chances of hiring an employee who does not use a cell phone is about as likely as hiring a Mensa member, or in other words highly
Turning Setbacks into Comebacks
A failure is not always a mistake, it may simply be the best one can do under the circumstances. The real mistake is to stop trying. - B. F. Skinner Earlier this week, Inc Magazine posted an article lauding Google’s process of learning from failure; calling it brilliant and we can’t help but agree. Here’s how we think you can make learning from failures apply to hospitality in a club setting: Identify the most important problems Failures or mistakes provide valuable learning
Engaging with Adult Learners
As a manager, training is an inescapable part of your responsibilities, and unlike teaching wherein your audience is usually children chances are you will be working with adult learners. Engaging with adult learners has its own unique set of challenges. When you train adults, there is a greater need for mutual respect and for the learners to find the trainer credible with enough character authority to teach them something new. Once the trainer has established their skills an
6 Keys to Communicating with a Multi-Generational Membership
Editor's Note: Today's blog post is brought to you by RCS Strategic Alliance Partner and founder of the Howland Marketing Group, Ashley Howland. DON'T MISS her free RCSU webinar happening next week, "Communicating with a Multi-Generational Membership". REGISTER HERE. We'll see you there! “The children now love luxury. They have bad manners, contempt for authority; they show disrespect for elders and love to chatter in place of exercise.” - Socrates, 5th Century BC Yes, you re
