Leadership Lounge

A failure is not always a mistake, it may simply be the best one can do under the circumstances. The real mistake is to stop trying. - B. F. Skinner Earlier this week, Inc Magazine posted an article lauding Google’s process of learning from failure; calling it brilliant and we can’t help but agree. Here’s how we think you can make learning from failures apply to hospitality in a club setting: Identify the most important problems Failures or mistakes provide valuable learning

Editor's Note: This is part two of a two-part series authored by RCS owner & president Whitney Reid Pennell for 2018, intended to help club managers and hospitality professionals understand the current obstacles in employee retention and training. Part One can be read here. Part One of this series on trends in employee retention and training discussed what obstacles are currently being faced by hospitality professionals and why they have occurred. Let's continue. What is bein

If you're in the hospitality business, you probably already know that the food and beverage industry has the highest turnover rate of an

using online instruction allows learning to more easily become a continuous process and not just a sporadic special event. And because onlin

There is growing consensus within the hospitality industry that online training can and should be an integral part of your staff and managem

Online training has revolutionized the way information, skills, procedures, policies, and institutional culture are transmitted to club empl