The RCS Hospitality Group Blog for Private Club Consulting

Why Do People Quit Their Jobs and How to Make Them Stay

The struggle to hire and maintain top-level talent is an industry-wide concern—low unemployment and high turnover is leading to positions going unfilled and managers struggling to accomplish more with less—all while keeping the talent they have and recruiting to fill positions they need. A 2018 study found that 59% of employees said they would leave their current position because of a more appealing offer, not because they are seeking an escape from their current employer. Th

How a Thank You Note Can Further Your Career

Earlier this year, we honored Mother’s Day by highlighting “mom-isms” that can be applied to your professional life in the form of management advice. One “mom-ism” we neglected to mention is the importance of a thank you note. While predominantly used as a method of expressing gratitude for receiving a gift or exemplary service, a personalized thank you note carries a lot of weight, especially when it comes to furthering your career. Making a Thank You Routine Recently, an ar

How Much do you REALLY Know About Your Job Candidates?

Recently, Club and Resort Business published an article in which a club in Pennsylvania hired, and then fired a bookkeeper for embezzlement; only to find out that she had six months remaining of a seven-year probation for embezzling from a previous employer. You may be asking “how did the employer not know that their newest employee had a history of felonies?” Short answer: they probably didn’t ask, nor did they conduct a thorough background investigation. When industry unemp

The Most Wonderful Time of the Year: Reflections from the 92nd Annual CMAA World Conference

The entire RCS Hospitality Group team descended upon Nashville recently for the 92nd Annual World Conference on Club Management. We had so much fun meeting new friends and visiting with our colleagues and friends we’ve met over the years—and we even got to see one of our good friends, Phil Green, from OB Sports take the stage with Jake Owen at the Networking Event! We were also lucky enough to be there when Randy Ruder, CCM, was announced as the CMAA Chairman of the Board. C

It's Not JUST About the Millennials

It seems the hot topic for the past few years is how to attract Millennials to the private club. I contend this is a smoke screen to a much deeper, more pressing issue that is threatening many member equity clubs – poorly run clubs due to member interference in the daily operations. There is no reason to attract Millennials to your club if it is run poorly. They have lofty expectations and if those are left undelivered, the Millennials will not stay at the club, leaving you w

RCS Strengthens Executive Recruitment Services with Addition of Experienced Club Manager

VIENNA – As part of the recent growth and expansion of the RCS Hospitality Group, including their launch of an affordable online training system (RCSU), the executive recruitment department is getting a considerable boost with the addition of Brian Armstrong, CCM, to the RCS roster. “I’ve known Brian for several years and have worked with him on various projects,” said RCS founder and president Whitney Reid Pennell. “His strong golf background and deep history with the CMAA a

Kitchen Culture: The Search for Chef Talent (Part 1)

Where are all the chefs? The seeming lack of hirable chef talent was a hot topic of discussion at the most recent meeting of the DC chapter of the Women Chefs & Restaurateurs Association (WCR), according to RCS Hospitality Group culinary consultant Chef Mary Howley. This concern is reflected nationwide in the pages and pages of executive chef employment listings on many BOH-focused website and CMAA Careers pages. Why is this so? A widely circulated Huffington Post article fro

5 Qualities to Look For in Your Next Hire

Updated: 10/02/2018 People matter. At RCS, we believe they are your biggest asset. No one knows this more intimately than managers in the hospitality industry. Everything we do is about people: people providing an experience to other people. People serving people. Our industry wouldn’t exist without our members to sustain it, and that’s usually what most club management revolves around—how to attract, retain, and delight your members. What we're talking about today is the oth

Whitney Reid Pennell

Founder & President

Whitney Reid Pennell is the founder and president of the award-winning RCS Hospitality Group. She is a published author and widely praised seminar leader, with over 20 years of club operations management and consulting experience.

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Michael Fay, CCM, CCE

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“The RCSU webinars are exceptional sources for actionable and helpful information! I refer to them as “power hours” because they are jam-packed with great content and full of energy and passion for the industry."

Leadership Lounge

RCS Hospitality Group : preparing you for the next generation

Why Do People Quit Their Jobs and How to Make Them Stay

How a Thank You Note Can Further Your Career

How Much do you REALLY Know About Your Job Candidates?

The Most Wonderful Time of the Year: Reflections from the 92nd Annual CMAA World Conference

It's Not JUST About the Millennials

RCS Strengthens Executive Recruitment Services with Addition of Experienced Club Manager

Kitchen Culture: The Search for Chef Talent (Part 1)

5 Qualities to Look For in Your Next Hire

Whitney Reid Pennell

Founder & President

Hospitality Training Online

AFFORDABLE.

CONVENIENT.

INTERACTIVE.

CONSISTENT.

"In this age of virtual worlds, RCSU is ahead of the game."

Michael Fay, CCM, CCE

FREE MONTHLY WEBINARS

quick

informative

valuable

no strings attached

no product pushing

“The RCSU webinars are exceptional sources for actionable and helpful information! I refer to them as “power hours” because they are jam-packed with great content and full of energy and passion for the industry."

Jackie Carpenter, CCM

Private Club Advisor

Whitney Reid Pennell

Founder & President

​

​

​

Hospitality Training Online

​

AFFORDABLE.

CONVENIENT.

INTERACTIVE.

CONSISTENT.

​

​

"In this age of virtual worlds, RCSU is ahead of the game."

Michael Fay, CCM, CCE

FREE MONTHLY WEBINARS

​

​

quick

informative

valuable

no strings attached

no product pushing

​

​

“The RCSU webinars are exceptional sources for actionable and helpful information! I refer to them as “power hours” because they are jam-packed with great content and full of energy and passion for the industry."

Jackie Carpenter, CCM

Private Club Advisor