Leadership Lounge

The struggle to hire and maintain top-level talent is an industry-wide concern—low unemployment and high turnover is leading to positions going unfilled and managers struggling to accomplish more with less—all while keeping the talent they have and recruiting to fill positions they need. A 2018 study found that 59% of employees said they would leave their current position because of a more appealing offer, not because they are seeking an escape from their current employer. Th

Earlier this year, we honored Mother’s Day by highlighting “mom-isms” that can be applied to your professional life in the form of management advice. One “mom-ism” we neglected to mention is the importance of a thank you note. While predominantly used as a method of expressing gratitude for receiving a gift or exemplary service, a personalized thank you note carries a lot of weight, especially when it comes to furthering your career. Making a Thank You Routine Recently, an ar

The entire RCS Hospitality Group team descended upon Nashville recently for the 92nd Annual World Conference on Club Management. We had so much fun meeting new friends and visiting with our colleagues and friends we’ve met over the years—and we even got to see one of our good friends, Phil Green, from OB Sports take the stage with Jake Owen at the Networking Event! We were also lucky enough to be there when Randy Ruder, CCM, was announced as the CMAA Chairman of the Board. C

It seems the hot topic for the past few years is how to attract Millennials to the private club. I contend this is a smoke screen to a much deeper, more pressing issue that is threatening many member equity clubs – poorly run clubs due to member interference in the daily operations. There is no reason to attract Millennials to your club if it is run poorly. They have lofty expectations and if those are left undelivered, the Millennials will not stay at the club, leaving you w

VIENNA – As part of the recent growth and expansion of the RCS Hospitality Group, including their launch of an affordable online training system (RCSU), the executive recruitment department is getting a considerable boost with the addition of Brian Armstrong, CCM, to the RCS roster. “I’ve known Brian for several years and have worked with him on various projects,” said RCS founder and president Whitney Reid Pennell. “His strong golf background and deep history with the CMAA a

Where are all the chefs? The seeming lack of hirable chef talent was a hot topic of discussion at the most recent meeting of the DC chapter of the Women Chefs & Restaurateurs Association (WCR), according to RCS Hospitality Group culinary consultant Chef Mary Howley. This concern is reflected nationwide in the pages and pages of executive chef employment listings on many BOH-focused website and CMAA Careers pages. Why is this so? A widely circulated Huffington Post article fro

Updated: 10/02/2018 People matter. At RCS, we believe they are your biggest asset. No one knows this more intimately than managers in the hospitality industry. Everything we do is about people: people providing an experience to other people. People serving people. Our industry wouldn’t exist without our members to sustain it, and that’s usually what most club management revolves around—how to attract, retain, and delight your members. What we're talking about today is the oth