Leadership Lounge

There are few sports quite like baseball—nearly everyone you meet has some sort of baseball memory; even if you are not a fan, chances are you have attended at least one baseball game in your life. Baseball teaches us to root for the underdog, believe in superstitions and magic, and to always hang around until the last pitch is thrown. With all the excitement surrounding the Playoffs and the World Series (which, thanks to the success of the Washington Nationals, many of the R

It’s finally fall, and football season is in full swing. Whether the team you root for plays on Saturday, Sunday, or at the local high school, there is no denying how much hard work the players put in day in and day out to help achieve their goal of victory each week. A very successful college football team’s mantra (and subject of a pretty motivating hype video--if you are into that sort of thing) on their drive to a history-making season was: “They don’t put championship ri

Earlier this year, as a part of the World Economic Forum Annual Meeting; the organization issued an article that boldly stated “ The shift to an experience economy has the power not only to change how we spend our time and money, but also to promote inclusion and democratize happiness.” As the club industry works to combat member attrition and gain a share of the fiercely loyal Millennial population, here are a few ways clubs can cash in on the four pillars of the Experience

Recently I spoke to a general manager, who expressed interest in taking his club’s training experience to the next level. Since I am intimately involved in the perfect solution for this challenge, I suggested virtual training as a solution. The general manager’s response to me was, "I just don't get it. I'm not sold on it". I understand one's hesitation about virtual training in the hospitality industry—at first blush it seems as though it would be akin to watching a YouTube

Prince’s song “1999” was released in 1982 and if you remember it, you remember that it seemed so far away. You may also remember the iconic lyric: “…. two thousand zero zero party over, oops, out of time." That’s because everyone was predicting the apocalypse when we hit 2000. Now it’s 2019 (how did that happen so quickly?) and we need to talk about 2026. To avoid ‘oops, out of time’ for our industry, let’s start getting you ready for 2026. The year 2026 seems like an eternit

*Mild Game of Thrones plot spoilers ahead* The HBO miniseries, Game of Thrones (GoT), has captivated audiences for nearly a decade and is drawing to a close this coming Sunday. While the battle for The Seven Kingdoms seems as though it’s been pretty much decided, there are likely more twists and turns as the story draws to a close; in what viewers hope to be an epic fashion. During the series penultimate episode, The Bells, we couldn’t help but notice that there were some imp

Mother’s Day is this Sunday, and at RCS we send our love to not only the mothers directly in our lives, but the mothers who will spend this weekend hard at work to ensure those celebrating the special day have a wonderful experience. The funny thing about moms is that there are some sayings and lessons that they all teach their children, and while they may be lessons that seem long-forgotten or ignored, they are lessons that we all carry with us for the rest of our lives. Wit