Training your Staff for the Big Game
It’s finally fall, and football season is in full swing. Whether the team you root for plays on Saturday, Sunday, or at the local high school, there is no denying how much hard work the players put in day in and day out to help achieve their goal of victory each week. A very successful college football team’s mantra (and subject of a pretty motivating hype video--if you are into that sort of thing) on their drive to a history-making season was: “They don’t put championship ri
Taking the Path Less Traveled and Selling Your Decisionmakers on Virtual Training
Recently I spoke to a general manager, who expressed interest in taking his club’s training experience to the next level. Since I am intimately involved in the perfect solution for this challenge, I suggested virtual training as a solution. The general manager’s response to me was, "I just don't get it. I'm not sold on it". I understand one's hesitation about virtual training in the hospitality industry—at first blush it seems as though it would be akin to watching a YouTube
