![The Epic [Strategy] Fail](https://static.wixstatic.com/media/fc285f_b995729f6ab24807b4f8cd3418c1ebec~mv2.png/v1/fill/w_319,h_240,fp_0.50_0.50,q_95,enc_auto/fc285f_b995729f6ab24807b4f8cd3418c1ebec~mv2.png)
The Epic [Strategy] Fail
This article first appeared in the March 2019 issue of BoardRoom Magazine Research shows that 60-90% of strategic plans fail. Developing a strategic plan takes discipline, brutal honesty, and requires foresight with trends, the economy, and society. Consider, for example: Club #1, 2008: built a ‘formal dining room’ significantly larger than its casual dining in a new clubhouse even though club trends and their consultant advised against it. The dining room is now closed excep
NGCOA Offers Members Hospitality Training and Resources Through New Partnership with RCSUniversity
CHARLESTON, S.C. (October 23, 2019) – The National Golf Course Owners Association (NGCOA) and RCSU (RCSUniversity), the virtual training division of RCS Hospitality Group (RCS), will provide NGCOA members with curated hospitality training resources to elevate their brands and grow their golf businesses. Under this agreement, RCSU will be the founding sponsor of NGCOA’s new “Hospitality Center,” a web-based portal which will house resources including, but not limited to, video
What Baseball Teaches us about Teamwork
There are few sports quite like baseball—nearly everyone you meet has some sort of baseball memory; even if you are not a fan, chances are you have attended at least one baseball game in your life. Baseball teaches us to root for the underdog, believe in superstitions and magic, and to always hang around until the last pitch is thrown. With all the excitement surrounding the Playoffs and the World Series (which, thanks to the success of the Washington Nationals, many of the R
How Clubs Can Cash in on the Experience Economy
Earlier this year, as a part of the World Economic Forum Annual Meeting; the organization issued an article that boldly stated “ The shift to an experience economy has the power not only to change how we spend our time and money, but also to promote inclusion and democratize happiness.” As the club industry works to combat member attrition and gain a share of the fiercely loyal Millennial population, here are a few ways clubs can cash in on the four pillars of the Experience
How Creating Memorable Moments Can Prepare Your Club for the Next Generation
It’s no secret that the traditional private club model is changing and while change may feel a bit scary (Look how far this club in Europe is going),the only constant in this world is change and without it, there is no moving forward. Global club trends and consumer expectations present a very exciting time for the club industry! A few months ago, we discussed the hotly-discussed topic of bringing Millennials to clubs and offered some suggestions to combat the top perceived r
Taking the Path Less Traveled and Selling Your Decisionmakers on Virtual Training
Recently I spoke to a general manager, who expressed interest in taking his club’s training experience to the next level. Since I am intimately involved in the perfect solution for this challenge, I suggested virtual training as a solution. The general manager’s response to me was, "I just don't get it. I'm not sold on it". I understand one's hesitation about virtual training in the hospitality industry—at first blush it seems as though it would be akin to watching a YouTube
The Rise of Women-Only Private Clubs
We are eager to bring you Part 2 of Intern, Ben Granish’s 3-part webinar series "The Rise of Women-Only Private Clubs,” next Wednesday July 17th at 2pm EST. For a sneak peek into what clubs can learn about inclusiveness and diversity, read on, and click below to register for the webinar. REGISTER HERE “If you obey all the rules, you miss all the fun.” – Katharine Hepburn In 1868, journalist, Jane Cunningham Croly, was denied admittance to an event at the New York Press Club.
Are You Working on Your Brand?
Graduations season brings many speeches. Most will focus on the fact that graduates have their whole life ahead of them and can accomplish whatever they set their minds to, with hard work and dedication. I had the pleasure of attending my nephew’s high school graduation and while many speeches touched on the expected subject matter, the speech that I found most inspiring was the one delivered by my nephew’s school superintendent, who took a slightly different tact in his spe
New HR Classes Added to RCSU Virtual Training Platform
VIENNA,VA – RCSU, the virtual training division of RCS Hospitality Group, is pleased to announce a new partnership with EZ HR, to provide courses for managers and supervisors on: sexual harassment discrimination bullying and retaliation training The partnership is in response to RCSU subscriber requests for compliance and HR-related training to be included on the expansive, virtual training platform already being used for hospitality, customer service and professional develop
Tonight We’re Gonna Party Like it’s 2025
Prince’s song “1999” was released in 1982 and if you remember it, you remember that it seemed so far away. You may also remember the iconic lyric: “…. two thousand zero zero party over, oops, out of time." That’s because everyone was predicting the apocalypse when we hit 2000. Now it’s 2019 (how did that happen so quickly?) and we need to talk about 2026. To avoid ‘oops, out of time’ for our industry, let’s start getting you ready for 2026. The year 2026 seems like an eternit
