![The Epic [Strategy] Fail](https://static.wixstatic.com/media/fc285f_b995729f6ab24807b4f8cd3418c1ebec~mv2.png/v1/fill/w_319,h_240,fp_0.50_0.50,q_95,enc_auto/fc285f_b995729f6ab24807b4f8cd3418c1ebec~mv2.png)
The Epic [Strategy] Fail
This article first appeared in the March 2019 issue of BoardRoom Magazine Research shows that 60-90% of strategic plans fail. Developing...
How Southwest Airlines Created an Amazing Customer Experience
Inc Magazine recently featured a story in which a pilot for Southwest Airlines held a departing flight for 12 minutes in order to ensure...
Provisions: Save the Date
September 25th is National Foodservice Workers Day! Hooray for us! It’s the day to tip our hats, and maybe add a little extra tip, to...
Bored at Work? Shift your Mindset
“Our brains are not wired for routine and repetition at work. Disengagement isn’t a motivation problem; it’s a biological one.” -Daniel M...
Turning Setbacks into Comebacks
A failure is not always a mistake, it may simply be the best one can do under the circumstances. The real mistake is to stop trying. - B....
Employee Training & Retention Trend Report: Part 2
Editor's Note: This is part two of a two-part series authored by RCS owner & president Whitney Reid Pennell for 2018, intended to help...
Employee Training & Retention Trend Report: Part 1
If you're in the hospitality business, you probably already know that the food and beverage industry has the highest turnover rate of an
Ready When You Are: The Power of Online Training (Part Three)
using online instruction allows learning to more easily become a continuous process and not just a sporadic special event. And because onlin
The Top 4 Most Used Personality Tests for Management Teams
Have you ever taken a personality test? These tools are becoming more and more popular with employers as we strive to hire workers with...
Engaging with Adult Learners
As a manager, training is an inescapable part of your responsibilities, and unlike teaching wherein your audience is usually children...
