![The Epic [Strategy] Fail](https://static.wixstatic.com/media/fc285f_b995729f6ab24807b4f8cd3418c1ebec~mv2.png/v1/fill/w_319,h_240,fp_0.50_0.50/fc285f_b995729f6ab24807b4f8cd3418c1ebec~mv2.png)
The Epic [Strategy] Fail
This article first appeared in the March 2019 issue of BoardRoom Magazine Research shows that 60-90% of strategic plans fail. Developing a strategic plan takes discipline, brutal honesty, and requires foresight with trends, the economy, and society. Consider, for example: Club #1, 2008: built a ‘formal dining room’ significantly larger than its casual dining in a new clubhouse even though club trends and their consultant advised against it. The dining room is now closed excep
How to Turn Technology from a Productivity Barrier into a Productivity Booster
In case you missed our BIG announcement this morning, just in time for the holidays, we are giving away an iPad to one RSCU subscriber; either a new subscriber, or a subscriber who renews for the 2020 year by December 15th. How you choose to use this iPad is completely up to you, but one of the reasons we have decided to give away an iPad is because we see technology as an excellent way to boost productivity, and as busy managers we all can use some extra productivity in our
Members Gone Wild
A member gets in another member’s face on the first tee and starts yelling expletives, irritated over who has priority on the tee. Fellow members and guests witness the incident and report it to the pro shop, but nothing is done to admonish the members outrageous behavior. Meanwhile, gossip ensues and permeates negativity throughout the club for weeks. Members appear oblivious to the common courtesy of picking up after themselves and their young children after spending all da
How Southwest Airlines Created an Amazing Customer Experience
Inc Magazine recently featured a story in which a pilot for Southwest Airlines held a departing flight for 12 minutes in order to ensure a passenger was able to make the flight. The passenger, was en route to grieve with his family as they prepared to take his two-year-old grandson off life support - clearly a difficult time. As someone whose job requires a significant amount of time in the air, seeing a story like this full of compassion warmed my heart. But, it also served
Provisions: Save the Date
September 25th is National Foodservice Workers Day! Hooray for us! It’s the day to tip our hats, and maybe add a little extra tip, to all the servers, cooks, dishwashers, stewards, hosts, bartenders, baristas, chefs, bakers, lunch ladies, hash-slingers, food runners, sommeliers, maître d’s and the managers who herd all these cats in the uniquely special environment of the food world. Food workers serve customers in fine dining restaurants, private clubs, fast food establishm
Totally Overwhelmed at Work?
Where to start when everything seems like a top priority I recently had a long conversation with a manager who was feeling “totally overwhelmed”. She had several deadlines looming, stress with co-workers, and felt like she couldn’t even think straight she was so stressed out. You’ve likely been there. Anyone in our business has at one time or another. Your ‘to do’ list seems to be growing and everything needs to be done…yesterday. When your blood pressure starts to rise and y
The (Unrealistic) Search for a Unicorn
A unicorn refers to an occurrence when those who are responsible for hiring candidates have unrealistic expectations of skills, experience, and salary for a position. The mismatch between the expectations of the employers and who is available for hire has me thinking about this Unicorn Phenomenon we continue to see. In other words, many hiring managers and committees are seeking a mythical candidate (unicorn), rather than understanding the reality of who is available and what
Bored at Work? Shift your Mindset
“Our brains are not wired for routine and repetition at work. Disengagement isn’t a motivation problem; it’s a biological one.” -Daniel M Cable, Author Do you find yourself dreading going to work? Is it because you truly dislike what it is you are doing, or is it because you are simply just bored? Fast Company’s Secrets of the Most Productive People offers a lesson in brain-training when it comes to combatting boredom at work, and shifting your mindset is easier than you may
Turning Setbacks into Comebacks
A failure is not always a mistake, it may simply be the best one can do under the circumstances. The real mistake is to stop trying. - B. F. Skinner Earlier this week, Inc Magazine posted an article lauding Google’s process of learning from failure; calling it brilliant and we can’t help but agree. Here’s how we think you can make learning from failures apply to hospitality in a club setting: Identify the most important problems Failures or mistakes provide valuable learning
Employee Training & Retention Trend Report: Part 2
Editor's Note: This is part two of a two-part series authored by RCS owner & president Whitney Reid Pennell for 2018, intended to help club managers and hospitality professionals understand the current obstacles in employee retention and training. Part One can be read here. Part One of this series on trends in employee retention and training discussed what obstacles are currently being faced by hospitality professionals and why they have occurred. Let's continue. What is bein
