Roaring into 20…Part 2
This is the second part of our two part celebration of 20 years of RCS. To read part one, click here. 2020 brings extra celebration and reflection as this year marks the 20th anniversary of RCS! Last week, we introduced you to a few ways the world, and in turn, RCS has changed in the past twenty years and we’re back for more! Twenty years ago, it was all just a dream….. RCS’ mission and vision has always been to be forward thinkers and evolve with the hospitality industry. At
Top 10 Ways to Make 2019 the Year You Invest in Your Employees
There’s been a lot of talk around the proverbial “RCS Watercooler” about up and coming trends, and how we can help our customers make 2019 their best year yet. One thing that we keep coming back to is the fact that the best investment a business can make is in their human capital – the employees. Whether that be through morale-boosting opportunities, or simply taking time to ensure their needs are taken care of while on the clock, your employees are the backbone of your club
Please Silence your Cell Phone Until After Work
Recently, in our travels to clubs we have noticed a common topic of conversation that managers can’t seem to wrap their heads around: the fact that employee cell phone usage is a major distraction, and what to do about it. According to the Pew Research Center, over 95% of Americans now own a cell phone of some kind or another; which means that your chances of hiring an employee who does not use a cell phone is about as likely as hiring a Mensa member, or in other words highly
Employee Training & Retention Trend Report: Part 2
Editor's Note: This is part two of a two-part series authored by RCS owner & president Whitney Reid Pennell for 2018, intended to help club managers and hospitality professionals understand the current obstacles in employee retention and training. Part One can be read here. Part One of this series on trends in employee retention and training discussed what obstacles are currently being faced by hospitality professionals and why they have occurred. Let's continue. What is bein
Employee Training & Retention Trend Report: Part 1
If you're in the hospitality business, you probably already know that the food and beverage industry has the highest turnover rate of an
How Professional Photography Can Serve Your Club
These are all good reasons to consider having new golf course photography done, but like any other element of your marketing communications
Ready When You Are: The Power of Online Training (Part Three)
using online instruction allows learning to more easily become a continuous process and not just a sporadic special event. And because onlin
Ready When You Are: The Power of Online Training (Part Two)
There is growing consensus within the hospitality industry that online training can and should be an integral part of your staff and managem
Ready When You Are: The Power of Online Training (Part One)
Online training has revolutionized the way information, skills, procedures, policies, and institutional culture are transmitted to club empl
6 Keys to Communicating with a Multi-Generational Membership
Editor's Note: Today's blog post is brought to you by RCS Strategic Alliance Partner and founder of the Howland Marketing Group, Ashley Howland. DON'T MISS her free RCSU webinar happening next week, "Communicating with a Multi-Generational Membership". REGISTER HERE. We'll see you there! “The children now love luxury. They have bad manners, contempt for authority; they show disrespect for elders and love to chatter in place of exercise.” - Socrates, 5th Century BC Yes, you re
