August 2, 2019

Recently, Club and Resort Business published an article in which a club in Pennsylvania hired, and then fired a bookkeeper for embezzlement; only to find out that she had six months remaining of a seven-year probation for embezzling from a previous employer. You may be...

July 26, 2019

A visit to just about any farmers market this time of year will reveal that, much of summer’s bounty is still coming in strong: squash, tomatoes, corn, melon and stone fruits remain ripe, enticing and abundant.  But as long daylight hours begin to wane, soon that fuzzy...

July 19, 2019

Recently I spoke to a general manager, who expressed interest in taking his club’s training experience to the next level. Since I am intimately involved in the perfect solution for this challenge, I suggested virtual training as a solution. The general manager’s respon...

July 13, 2019

We are eager to bring you Part 2 of Intern, Ben Granish’s 3-part webinar series "The Rise of Women-Only Private Clubs,” next Wednesday July 17th at 2pm EST. For a sneak peek into what clubs can learn about inclusiveness and diversity, read on, and click below to regist...

In the book, My Antonia, a story is told about a Russian wedding party in sleighs who are attacked by a huge pack of wolves. The wedding party throws the bride to the wolves in order to save themselves. There are many similar urban legends about this concept and the ph...

June 28, 2019

With the first week of summer now under our belts it seems like a good time to loosen up and get to cooking up some light and easy to prepare summertime eats. And wouldn’t you know, today just happens to be National Ceviche Day! But before we march ourselves to our loc...

June 22, 2019

Inspiration is defined as “the process of being mentally stimulated to do or feel something” and this past week, we all felt inspired as we witnessed Gary Woodland win his first Major tournament in Pebble Beach at the US Open. A recent story about an unlikely place whe...

June 7, 2019

Graduations season brings many speeches.  Most will focus on the fact that graduates have their whole life ahead of them and can accomplish whatever they set their minds to, with hard work and dedication. 

I had the pleasure of attending my nephew’s high school gra...

June 3, 2019

VIENNA,VA – RCSU, the virtual training division of RCS Hospitality Group, is pleased to announce a new partnership with EZ HR, to provide courses for managers and supervisors on:

  • sexual harassment

  • discrimination

  • bullying and retaliation training

The par...

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Whitney Reid Pennell 
Founder & President

Whitney Reid Pennell is the founder and president of the award-winning RCS Hospitality Group. She is a published author and widely praised seminar leader, with over 20 years of club operations management and consulting experience. 

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