December 13, 2019

The struggle to hire and maintain top-level talent is an industry-wide concern—low unemployment and high turnover is leading to positions going unfilled and managers struggling to accomplish more with less—all while keeping the talent they have and recruiting to fill p...

September 13, 2019

Earlier this year, we honored Mother’s Day by highlighting “mom-isms” that can be applied to your professional life in the form of management advice. One “mom-ism” we neglected to mention is the importance of a thank you note. While predominantly used as a method of ex...

August 2, 2019

Recently, Club and Resort Business published an article in which a club in Pennsylvania hired, and then fired a bookkeeper for embezzlement; only to find out that she had six months remaining of a seven-year probation for embezzling from a previous employer. You may be...

March 22, 2019

It wasn’t too long ago that we discussed on this blog how cell phone policies are changing the nature of manager/employee relationships. Cell phones at work was a concern that many managers were bringing to our attention, and recently a new concern has begun keeping bu...

March 1, 2019

“We don't need a recruiter, we have a Director of Human Resources….”

In our travels, we frequently hear that refrain. While the two positions are complementary, they are not the same. Most private clubs have one person who is “responsible” for human resources; meaning t...

September 22, 2017

There is growing consensus within the hospitality industry that online training can and should be an integral part of your staff and management development toolkit. And as you consider what role e-learning can play in your training plan, it’s important to understand th...

September 15, 2017

Online training has revolutionized the way information, skills, procedures, policies, and institutional culture are transmitted to club employees. It’s become an increasingly important supplement to traditional training methods.

August 25, 2017

Have you ever taken a personality test?

These tools are becoming more and more popular with employers as we strive to hire workers with specific qualities, rather than skills. After all, skills can be taught--but inherent qualities cannot.

This is particularly importa...

July 21, 2017

“If you don’t get culture right, nothing else matters.”

John Taft, CEO, RBC Wealth Management

The word “culture” has many meanings. For most people, it refers to a community’s shared tastes and values, including things like social norms, music choices, food and fashion p...

As a manager, training is an inescapable part of your responsibilities, and unlike teaching wherein your audience is usually children chances are you will be working with adult learners.

Engaging with adult learners has its own unique set of challenges.  When you t...

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Whitney Reid Pennell 
Founder & President

Whitney Reid Pennell is the founder and president of the award-winning RCS Hospitality Group. She is a published author and widely praised seminar leader, with over 20 years of club operations management and consulting experience. 

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