October 23, 2019

CHARLESTON, S.C. (October 23, 2019) – The National Golf Course Owners Association (NGCOA) and RCSU (RCSUniversity), the virtual training division of RCS Hospitality Group (RCS), will provide NGCOA members with curated hospitality training resources to elevate their bra...

August 4, 2017

Here’s a familiar sight at every golf club: Long-time members arrive, eager for a relaxing day on the course. Their tee time comes up, and after stopping in the golf shop for their cart reservation, they go out to the first tee to begin their round. They’re cheerfully...

As a manager, training is an inescapable part of your responsibilities, and unlike teaching wherein your audience is usually children chances are you will be working with adult learners.

Engaging with adult learners has its own unique set of challenges.  When you t...

March 24, 2017

This article originally appeared in BoardRoom Magazine in 2015 as "What is The Point...of Training?"

What is the point of training?

Does everyone on your team really understand the point of training and how best to make your training effective?

We train for a variety of r...

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Whitney Reid Pennell 
Founder & President

Whitney Reid Pennell is the founder and president of the award-winning RCS Hospitality Group. She is a published author and widely praised seminar leader, with over 20 years of club operations management and consulting experience. 

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