April 5, 2019

"We cannot solve our problems with the same thinking

that we used when we created them.”

-Albert Einstein

RCS attended the Golf Inc. Innovation Day earlier this week, where the best and brightest attended bringing with them new ideas and predictions for the future of the...

March 8, 2019

The entire RCS Hospitality Group team descended upon Nashville recently for the 92nd Annual World Conference on Club Management. We had so much fun meeting new friends and visiting with our colleagues and friends we’ve met over the years—and we even got to see one of o...

February 1, 2019

There’s been a lot of talk around the proverbial “RCS Watercooler” about up and coming trends, and how we can help our customers make 2019 their best year yet. One thing that we keep coming back to is the fact that the best investment a business can make is in their hu...

November 9, 2018

Editor's Note: Today's blog post is brought to you by HR Plus Co-Founder and President, Rebecca Page. 

Catch a recording of her webinar, Sexual Harassment in the Workplace HERE.

ICaution! Although harassment it is not currently dominating the headlines of the media, the...

November 2, 2018

It is officially November; and while your non-hospitality friends may be arguing over whether the Holiday Season begins on November 1st or the day after Thanksgiving, those of us in our industry know that regardless of when the season starts it is always one of the bus...

October 19, 2018

Earlier this week, Dede Henley, workplace leadership consultant and contributor to Forbes Magazine published an article entitled 10 Self-Protective Strategies That Undo Your Super Power At Work. The article detailed the unconscious “fight or flight” responses that peop...

August 24, 2018

We get it. It’s the end of the busiest season of the year and though cooler weather is right around the corner, you may be feeling the burn(out) from some of your employees. There may be some difficult conversations on the horizon, some employees may have had a long su...

August 3, 2018

This is part two of a two-part series. To read part one, click here

A Forbes.com article in May 2018 about turnover outlines 18 tips from human resource pros regarding their best defense against turnover. Looking through them, it is clear that the biggest impact one can...

July 20, 2018

A Forbes.com article in May 2018 about turnover outlines 18 tips from human resource pros regarding their best defense against turnover. Looking through them, it is clear that the biggest impact one can make on their employee turnover rate is to invest in the leaders a...

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Whitney Reid Pennell 
Founder & President

Whitney Reid Pennell is the founder and president of the award-winning RCS Hospitality Group. She is a published author and widely praised seminar leader, with over 20 years of club operations management and consulting experience. 

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