December 6, 2019

The end of the year is a time where many find themselves taking a minute for self-reflection on their personal and professional lives: what has gone well, what hasn’t, and what can be improved upon for the upcoming year. But this upcoming new year is a biggie: it’s not...

March 1, 2019

“We don't need a recruiter, we have a Director of Human Resources….”

In our travels, we frequently hear that refrain. While the two positions are complementary, they are not the same. Most private clubs have one person who is “responsible” for human resources; meaning t...

January 4, 2019

As the new year is upon us and many look to make resolutions for the coming year, I recommend instituting, or improving a Department Head Retreat. RCS Hospitality Group recently hosted a webinar on the importance and value associated with creating a strong governance c...

December 21, 2018

The holiday season is a great time to reflect on the spirit of hospitality and the role that those of us in the industry play in creating memories, a sense of community, and bringing heartfelt joy to others. It is this spirit of hospitality that brings us joy in servin...

November 2, 2018

It is officially November; and while your non-hospitality friends may be arguing over whether the Holiday Season begins on November 1st or the day after Thanksgiving, those of us in our industry know that regardless of when the season starts it is always one of the bus...

October 19, 2018

Earlier this week, Dede Henley, workplace leadership consultant and contributor to Forbes Magazine published an article entitled 10 Self-Protective Strategies That Undo Your Super Power At Work. The article detailed the unconscious “fight or flight” responses that peop...

August 24, 2018

We get it. It’s the end of the busiest season of the year and though cooler weather is right around the corner, you may be feeling the burn(out) from some of your employees. There may be some difficult conversations on the horizon, some employees may have had a long su...

August 3, 2018

This is part two of a two-part series. To read part one, click here

A Forbes.com article in May 2018 about turnover outlines 18 tips from human resource pros regarding their best defense against turnover. Looking through them, it is clear that the biggest impact one can...

July 20, 2018

A Forbes.com article in May 2018 about turnover outlines 18 tips from human resource pros regarding their best defense against turnover. Looking through them, it is clear that the biggest impact one can make on their employee turnover rate is to invest in the leaders a...

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Whitney Reid Pennell 
Founder & President

Whitney Reid Pennell is the founder and president of the award-winning RCS Hospitality Group. She is a published author and widely praised seminar leader, with over 20 years of club operations management and consulting experience. 

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