October 25, 2019

"Food allergies are a potentially fatal medical condition that results in more than 200,000 emergency room visits a year." 

-Centers for Disease Control

Given that statistic it might be surprising to learn that there is no national standardized approach or training requi...

September 27, 2019

Everyone knows it’s there--somewhere. In the walk in. On the top-left shelf, or right, maybe midway above the milk and cheese, it’s always there: THE TRAY. Either a full or half-sized sheet pan, maybe even a couple of two-inch hotel pans, THE TRAY is where the dribs an...

February 1, 2019

There’s been a lot of talk around the proverbial “RCS Watercooler” about up and coming trends, and how we can help our customers make 2019 their best year yet. One thing that we keep coming back to is the fact that the best investment a business can make is in their hu...

July 27, 2018

The term “bespoke” is rooted in the verb “discuss”. The word refers to the practice of discussing, arranging or commissioning beforehand in ordering goods or services. Bespoke is primarily known for its centuries-old British tradition of custom made shoes, suits and dr...

February 17, 2018

O-mo-te-na-shi.

Some words in foreign languages don't have a simple translation into English, and omotenashi is one of them. The most widely accepted definition is "Japanese hospitality" or "Japanese service". The term gained widespread attention during the bid process...

If you’ve been a regular reader of this blog, by now you know how important we at RCS think training is. We believe that training is a process of continuous learning and development—not just a week at orientation, or a day every quarter.

However as many of us are also...

August 18, 2017

Wine by the glass offerings can be a strong contributor to a private club’s food and beverage program, creating a fun social environment for members to try new wines, learn about food pairings, and thereby increasing member satisfaction and perceived value.

August 4, 2017

Here’s a familiar sight at every golf club: Long-time members arrive, eager for a relaxing day on the course. Their tee time comes up, and after stopping in the golf shop for their cart reservation, they go out to the first tee to begin their round. They’re cheerfully...

July 28, 2017

A well-known bit of fact in Club food and beverage service is that special order requests occur every day, multiple times a day.

Special requests often create friction and stress between service staff and back of house, and can bring unintentional discomfort to members...

July 21, 2017

“If you don’t get culture right, nothing else matters.”

John Taft, CEO, RBC Wealth Management

The word “culture” has many meanings. For most people, it refers to a community’s shared tastes and values, including things like social norms, music choices, food and fashion p...

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Whitney Reid Pennell 
Founder & President

Whitney Reid Pennell is the founder and president of the award-winning RCS Hospitality Group. She is a published author and widely praised seminar leader, with over 20 years of club operations management and consulting experience. 

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