February 8, 2018

Editor's Note: This is part two of a two-part series authored by RCS owner & president Whitney Reid Pennell for 2018, intended to help club managers and hospitality professionals understand the current obstacles in employee retention and training. Part One can be...

If you’ve been a regular reader of this blog, by now you know how important we at RCS think training is. We believe that training is a process of continuous learning and development—not just a week at orientation, or a day every quarter.

However as many of us are also...

September 29, 2017

using online instruction allows learning to more easily become a continuous process and not just a sporadic special event. And because online classes are more affordable to deliver, clubs are starting to discover that their limited training dollars go further. The bang...

September 22, 2017

There is growing consensus within the hospitality industry that online training can and should be an integral part of your staff and management development toolkit. And as you consider what role e-learning can play in your training plan, it’s important to understand th...

September 15, 2017

Online training has revolutionized the way information, skills, procedures, policies, and institutional culture are transmitted to club employees. It’s become an increasingly important supplement to traditional training methods.

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Whitney Reid Pennell 
Founder & President

Whitney Reid Pennell is the founder and president of the award-winning RCS Hospitality Group. She is a published author and widely praised seminar leader, with over 20 years of club operations management and consulting experience. 

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