February 8, 2018

Editor's Note: This is part two of a two-part series authored by RCS owner & president Whitney Reid Pennell for 2018, intended to help club managers and hospitality professionals understand the current obstacles in employee retention and training. Part One can be...

If you’ve been a regular reader of this blog, by now you know how important we at RCS think training is. We believe that training is a process of continuous learning and development—not just a week at orientation, or a day every quarter.

However as many of us are also...

September 29, 2017

using online instruction allows learning to more easily become a continuous process and not just a sporadic special event. And because online classes are more affordable to deliver, clubs are starting to discover that their limited training dollars go further. The bang...

September 22, 2017

There is growing consensus within the hospitality industry that online training can and should be an integral part of your staff and management development toolkit. And as you consider what role e-learning can play in your training plan, it’s important to understand th...

September 15, 2017

Online training has revolutionized the way information, skills, procedures, policies, and institutional culture are transmitted to club employees. It’s become an increasingly important supplement to traditional training methods.

Please reload

Whitney Reid Pennell 
Founder & President

Whitney Reid Pennell is the founder and president of the award-winning RCS Hospitality Group. She is a published author and widely praised seminar leader, with over 20 years of club operations management and consulting experience. 

The nationally renowned full-day staff service training to boost your food and beverage operations

"Everyone in the service industry should take this course."

Hospitality Training Online
"In this age of virtual worlds, RCSU is ahead of the game." 
Michael Fay, CCM, CCE
no strings attached
no product pushing
“The RCSU webinars are exceptional sources for actionable and helpful information! I refer to them as “power hours” because they are jam-packed with great content and full of energy and passion for the industry."
Jackie Carpenter, CCM
Private Club Advisor
  • LinkedIn - Black Circle
  • Facebook Black Round
  • Twitter Black Round
  • Instagram - Black Circle

© 2017 by the RCS Hospitality Group, Inc. All rights reserved.