As a manager, training is an inescapable part of your responsibilities, and unlike teaching wherein your audience is usually children chances are you will be working with adult learners.
Engaging with adult learners has its own unique set of challenges. When you train adults, there is a greater need for mutual respect and for the learners to find the trainer credible with enough character authority to teach them something new.
Once the trainer has established their skills and credibility with the trainees in a thoughtful, friendly, compassionate, and empathetic manner, the next step is determining the best ways for the trainees to retain information.
Here are some statistics you may find useful when constructing your training plan:
10% of what they READ
20% of what they HEAR
30% of what they SEE
People will retain 50% of what they HEAR AND SEE
70% of what they SAY OR WRITE
90% of what they SAY AS THEY PERFORM A TASK
Yes, that's right! Generally, people have the highest retention rate when they speak out loud about what they're doing, as they're doing it. Because of this, we believe that training where the employee can experience what they are being taught is most effective. Using group classroom style training is good, one-on-one training is better, but using teams and group projects where they are able to experience and touch more of the training in hands-on learning is best!
As useful as these statistics are, it's also helpful to remember that when it comes to adult learners, it is key that you as a trainer make an effort to know your audience.
Everyone has a different personality, a different style of learning, and a different preference for communication. You won’t train any two people the same way because of this. You have the responsibility to connect with the trainees and to be understood; it’s not the trainee’s responsibility to figure out what you are trying to say or teach them.
Training is a lot of work, and a big responsibility! If you need help, give us a call and we can help you put together your training plan, or visit to help you train in person.
The RCS Hospitality Group, creators of RCS Food & Beverage Boot Camp™, specialize in operations consulting, strategic planning, food and beverage management, and training programs for private clubs, fine dining restaurants, and high-end hotels and resorts around the world. For more information, phone (623) 322-0773; or visit the RCSHG website at www.consultingRCS.com.