How Topgolf is Changing the Game for Millennials

January 12, 2018

I don't have a background in golf. My parents didn't play golf, and I had never played until just a couple of years ago. I found that I enjoyed the tradition of the game, the peace and tranquility found on the course, and the idea of the challenge--but I didn't catch "the bug". 

 

There were a handful of primary challenges to the game of golf that didn't particularly appeal to me:

  • Time: a round of golf takes a lot of time. I'm a busy professional with a dynamic work schedule, and finding the time to carve out 4-5 undisturbed hours is challenging.
     

  • Intimidation: for a complete newbie like me, golf was intimidating. It's a serious game with centuries of tradition behind it--and it's hard! That's why so many players develop a lifelong love for the game, right? The challenge. However, in my initial golf experiences I found myself feeling stiff, uncomfortable, and anxious about making a mistake whether in the game or in the etiquette surrounding it. 
     

  • Dress code: we live in a much more casual society today than in years past. I am, in some ways, an absolutely typical millennial: I work remotely, so I don't go into a traditional office every day. Therefore I have casual clothes for my day-to-day life, and a small collection of more formal officewear for visiting clients on site and attending conferences and meetings. That's it--very little that could be comfortably worn on a golf course.

These issues directly impacted the amount of enjoyment I felt during those early golf experiences. I appreciated and respected the tradition and challenge of the game, but I didn't have fun, and so my passing interest in golf dissipated quickly and I didn't think much of it...until I went to Topgolf.

 

Golf Digest

 

If you aren't familiar with any one of the 40 Topgolf locations around the world, I'll let them speak for themselves:

 

In 2000, the Jolliffe brothers envisioned a new kind of golf experience that combines competition with entertainment. Players hit microchipped golf balls at targets on an outfield. Just picture a larger-than-life-sized outdoor dartboard – but for golf. And for a little friendly rivalry, the high-tech balls instantly score each shot’s accuracy and distance.

 

Fast forward to 2016, and Topgolf has evolved to become a best-in-class entertainment venue, complete with dynamic event spaces and a food and drink menu that would put any sports bar to shame. With golf pros strolling the tee line offering tips and climate-controlled hitting bays, Topgolf is flat-out fun at any age, skill level or time of year.

 

I found myself at Topgolf as part of a foursome of friends, only one of whom was a regular, avid golfer playing 50+ rounds per year. The rest of us didn't have much of a clue what we were doing--but as I discovered, it didn't matter! 

 

In the bays around us, we were surrounded by people of every demographic group you could imagine. Towards the end of the row, I saw two gentlemen that were clearly serious golfers there to work on their swing. A little further down I saw a large group of coworkers taking over several bays for a teambuilding work activity. The staff mentioned that on weekends during the day, the bays are stacked with families and children. There were also plenty of groups like mine: 20 and 30-somethings just out to have a good time and do something different than the usual bar scene.

 

Omaha World-Herald 

 

No matter which group I was observing (in between my own swings) everyone looked like they were having fun. The music was pumping, golf pros were walking up and down offering pointers and enthusiastic encouragement, and when we decided we wanted something to eat--we didn't have to leave and go somewhere else, or order delivery, or wait for a beverage cart to come around. 

 

Instead, Topgolf prides itself on a robust food and beverage program with something for everyone that reflects current dining trends. They feature local brews and a variety of wine (even Veuve Clicquot champagne!) and often highlight fresh, local ingredients. Fine dining this is not--but it's exactly what you want when you're out for the evening hitting some balls with your friends and a bucket of beers: high quality and great tasting sliders, burgers, queso, wings, and so on. 

 

My point is this: I had FUN. It's a gameified experience using targets and technology to track scoring and encourage friendly competition, with great food and drinks available, Top-40 music, and a fun, low-pressure environment. 

 

I'm not saying that Topgolf is the future of golf, by any means. But it's hitting the points that deterred my initial interest in traditional golf: it's low-pressure, it's friendly, it's convenient (I can wear whatever I would normally wear without becoming anxious about a dress code), it's fast (the average amount of time spent at Topgolf is 2 hours), and it's FUN! 

 

I'm not the only one that thinks so. In 2016, Topgolf hosted 10.5 million guests. 51% of them are non-golfers, just like me. 54% of their guests are between the ages of 18 and 34, just like me. That demographic also happens to conveniently overlap with the generation known as "Millennials"; those born between 1982 and 1994. 

 

Why are Millennials important to the golf industry?

 

It boils down to spending power. Many Millennials were reaching adulthood or hitting their prime income earning years when The Great Recession hit in 2008. This generation is only now recovering and hitting their "spending stride", and is also well known to favor experiential spending as opposed to materialism.  

 

 

Now, I'm a member of Topgolf and a fairly regular visitor--and I often attend with that avid golfer friend, during hours he would otherwise be on his usual course. Topgolf is obviously doing something right, and I think traditional courses should consider taking note and think about what elements of the Topgolf experience they could implement to capture more of that Millennial market:

 

  • Revisit food & beverage: is it on-trend? Is it fresh? More than just the "basics"?

  • Consider night golf, glow-in-the-dark golf, or technology based golf using targets at the driving range--how can you make golf more approachable?

  • Relax the dress code in the off-hours

 

We have dollars to spend...will it be with you?

 

 

The RCS Hospitality Group (formerly Reid Consulting Services), honored five times by BoardRoom Magazine for excellence, is the "go-to" group for private clubs and golf courses seeking state-of-the-art consulting that combines 21st-century techniques with the timeless values of America's great club traditions, to prepare for the next generation of members, guests, and employees.

 

Learn more about the award winning RCS Hospitality Group and their team at www.ConsultingRCS.com or visit their online learning platform at www.RCSUniversity.com

 

 

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Whitney Reid Pennell
 Founder & President

Whitney Reid Pennell is the founder and president of the award-winning RCS Hospitality Group (formerly Reid Consulting Services). She is a published author and widely praised seminar leader, with over 20 years of club operations management and consulting experience. 

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